This policy explains the information eWheelGo Mobility Pvt. Ltd. may collect when you use this website, submit a rental enquiry, or communicate with our customer support team.
1. Information we collect
We may collect information you choose to provide, including your name, phone number, email address, city, preferred rental plan, identity and driving-licence details required for verification, and messages you send to us.
When you use our website, standard technical information such as device type, browser, IP address, approximate location, pages visited, and interaction data may also be processed for security and service improvement.
Where you use a rental service, we may process subscription dates, transaction and payment status, previous ride information, distance travelled, vehicle location, support history, damage reports, and other information needed to operate and protect the service. Payment-card information may be handled directly by an authorised payment provider.
2. How we use information
We use information to respond to enquiries, verify eligibility, arrange vehicle handovers, provide customer support, maintain account and transaction records, improve our services, prevent misuse, and meet legal obligations.
Where permitted, we may also use your contact details to share relevant service updates or offers. You can opt out of promotional communication at any time.
4. Retention and security
We keep personal information only for as long as it is reasonably needed for the purposes described above, including legal, accounting, safety, fraud-prevention, and dispute requirements.
We use appropriate organisational and technical controls, including restricted access, secure service providers, encryption in transit where supported, risk reviews, and safeguards intended to reduce phishing, loss, or unauthorised disclosure. No system can guarantee absolute security.
5. Your choices and rights
Depending on applicable law, you may ask to access, correct, update, or delete your personal information, withdraw consent, or object to certain uses. Some records may need to be retained where law or legitimate safety needs require it.
6. Children
Our rental services are not intended for anyone who is not legally eligible to drive or enter into a rental agreement. We do not knowingly collect information from children for vehicle rental.
7. Changes to this policy
We may update this policy as our services or legal obligations change. The latest version will appear here with a revised update date.
8. Contact us
For a privacy question, correction, deletion request, marketing opt-out, or grievance, email privacy@ewheelgo.in or write to eWheelGo Mobility Pvt. Ltd., Hyderabad, Telangana, India.
Subject to applicable law, privacy and service disputes are governed by Indian law and handled within the jurisdiction of Hyderabad, Telangana.